RMC’s Water Damage Process

RMC takes care of every detail when it comes to managing your water loss, including the quick extraction, drying and restoration of your property and belongings.

RMC’s Water Damage Process

Water can absolutely devastate a property – more so than any other single substance. It is important to act as soon as water damage is detected. RMC’s staff responds 24/7/365 to eliminate the source of the water and limit the negative effects that follow.

RMC adheres to the ANSI/IICRC Standard for Professional Water Damage Restoration that includes:

  • An inspection of damaged property using industry-standard moisture-detection equipment
  • Establishing a “dry standard” from an unaffected area of the structure
  • Assessment of hazardous materials (asbestos, lead, pre-existing fungal or biological growth) as a safety and health precaution for occupants and workers
  • Assessment of the level of water contamination:
    • Category 1: Water that originates from a sanitary water source and does not pose substantial risk of exposure
    • Category 2: Water contains contamination that may be harmful to humans and may contain potentially unsafe levels of chemical or biological matter
    • Category 3: Water is grossly contaminated and contains pathogenic, toxigenic or other harmful agents that can cause adverse reactions to humans
  • The involvement of a specialized expert that may be necessary to assist in damage assessment and procedures if hazardous materials (asbestos, lead paint, mold) are part of a water damage assessment
  • Handling, packing, relocation, and stabilization of personal property affected by direct water impingement or secondary moisture damage
  • Containment areas as required to protect non-impacted areas, prevent cross contamination, and increase the efficiency of drying and air moving equipment
  • Removal of standing water with extraction equipment, and assessment of wet floor surfaces for the best method of restoration or removal
  • Removal of baseboards, wall materials and insulation as needed to expedite drying of wall and cabinet cavities
  • Measuring, monitoring and managing air movement and dehumidification equipment
  • Assessing, cleaning and sanitizing affected and adjacent areas as required based on the Category of water damage and the pre-loss condition of those areas
  • Measuring, verifying, and documenting when a “dry standard” is obtained and equipment can be removed

A quick response reduces costly water damage by

  • Removing standing water, controlling secondary moisture with air movement and dehumidification equipment
  • Protecting, or removing and relocating expensive personal property
  • Containment of wet areas from dry areas (if needed) increases drying efficiency, and reduces time and cost of operating the drying equipment
  • Monitoring and adjusting drying equipment based on surface and atmospheric measurements helps maintain a balanced drying system
  • Providing necessary demolition of wall and cabinet cavities expedites drying time and limits fungal/bacteria growth
  • Antimicrobial treatment of pre-existing or new fungal/bacteria growth is available with informed written consent

*All of the steps listed in the ANSI/IICRC Guidelines may not be required, depending on the extent of the damage, and the level of contamination of the water.