Henry Collier joined Restoration Management Company in June of 2021. While Henry may be newer to #WeAreRMC, he has already been tasked with helping RMC open their 15th location in Las Vegas, NV – a job that can’t be done by just anyone.
Acting as our current and only Las Vegas Project Director, prior to Henry’s time in restoration, he graduated from a program that was in conjunction with his high school studies as a United States Merchant Marine. Working in support of the Navy, he was able to travel the world at a young age and was assigned to his first ship at 17. Henry first entered the restoration industry right after his time as a Seaman in 2006 where he was a technician in San Diego with a local restoration company.
Collier chose restoration because he enjoyed the sense of urgency, he loved serving his community through their tragic and tough moments, and he wanted something stable to support his family. He also enjoyed the opportunity for growth that a technician job offered.
“I enjoyed learning new roles and being promoted as I achieved new skills in these roles.
Wearing a number of hats and sometimes multiple hats at a time, has allowed me to help my customers in many different ways — from actually performing the work as a technician, to dispatching a team in the middle of the night to help our customer in a time of need 24/7, to training and developing staff, then being able to pass down skills that I have learned then watch from the sidelines cheering them on and witnessing their success.”
Henry Collier, RMC Las Vegas Project Director
As a professional, Henry takes pride in the number of homeowners, business owners, etc. that he has assisted over the years and his ability to put himself in their shoes and truly empathize with them during their difficult moments. For that reason, Henry makes communication during his projects his priority. Engaging the customers and keeping them educated and updated on every step of the restoration process is just as important to him as the actual job itself.
While in the industry, Collier claims his most profound and successful moment was during a time he oversaw a large residential project in Dallas, Texas in 2008. The loss was caused by a hail storm and lightning storm that caused significant damages to the interior and exterior of the home. The family had recently purchased and moved into the property, about 2 months prior. They had four young children and lost nearly everything to the storm. Henry’s team worked day and night, 7 days a week to restore the property, sometimes in 100+ degree weather with very high humidity. The entire team had one goal the entire time, to get the family back to pre-loss conditions as soon as possible.
In the end, the house was restored & reconstructed in about 4 months total, the insured’s property and personal belongings were replaced and Henry got to assist with moving the customer back into their restored home.
Upon the final walkthrough with the homeowner, both the husband and wife gave Collier a huge hug, prayed together, and then the family thanked him for the entire team’s efforts and was beyond pleased with the work completed.
This project stands out now to Henry, even 13 years later. The goal is to always move the customer back in as soon as possible after a loss, but seeing the customers’ excitement, especially the children, to move back in is why Collier still enjoys working in the restoration industry today.