Pay Rate: $22.54 – $28.18 Hourly (DOE)
Branch Locations: 1732 Minters Chapel, Suite 100 Grapevine, TX 76051
Restoration Management Company expects each, and every employee to embrace and apply in their daily activities the following company CORE VALUES: Team Spirit, Integrity, Quality, Humility and Safety. These, in addition to the requirements listed below, are essential to the success of your career with Restoration Management Company.
Job Summary
The Emergency Services Administrator is responsible for supporting the administrative activities of the Emergency Services Department. This position assists the department with internal communications, at the direction of the supervisor, in supporting the company’s efforts relative to our reactive emergency service segment of the business. This position reports directly to the Emergency Services Specialist
Key Responsibilities
Core responsibilities for the position are as follows:
- Maintains documentation from Emergency Response Coordinator (ERC) qualifying leads and assists in handing off supporting details to the ERC.
- At the direction of the Emergency Services Specialist, coordinates and schedules calls with potential clients via phone or email providing customers with information on applicable services.
- Assist the Emergency Services Specialist with preparing generating sales reports from draft outlines (i.e. sales activity, sales results, time loss information commission calculations).
- Support ESS in identifying emergency events through use of web-based tools and ESD technology.
- Coordinates the dissemination of findings from web-based and ESD tools to ESD team as well as other RMC employees.
- Maintains knowledge of departments services and operations through company offered training, department meetings, and research.
- Responds promptly to internal and external inquiries, providing responses or handing off to appropriate team member.
- Tracks and monitors department training (rosters, communications, etc.) in support of DNS goals.
Experience/Requirements
The position of Emergency Services Administrator requires the following:
- High school diploma or equivalent
- Experience in providing administrative support to a service team, preferably in mitigation or construction industry.
- Excellent communication skills (written and verbal).
- Thorough knowledge of MSOffice (Outlook, Excel and Word).
- Service minded with excellent customer relations background.
- Detailed, thorough, accurate
- Excellent proofreading skills
- Excellent organization skills
- Multi-tasker with ability to tight deadlines.
- Works well under general direction, enjoys a team environment.
Safety Requirements
- Regulatory Requirements: Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards.
- Personal Protective Equipment (PPE): Required PPE may include gloves, masks, goggles, hard hats, and safety footwear. All employees must wear PPE as required for their specific roles and job site conditions.
- Ergonomic Practices: Practice ergonomic principles to prevent musculoskeletal disorders. This includes proper desk setup, using adjustable chairs, and maintaining good posture while seated.
- Office Safety Protocols: Adhere to established office safety protocols to maintain a secure work environment. This includes the following guidelines for the proper use of office equipment and ensuring that workspaces are free from clutter to prevent trips and falls.
- Safety Training: Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling.
- Reporting Safety Concerns: Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation.
- Emergency Procedures: Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes, and emergency contacts.
Physical Requirements
General Physical Abilities:
- Lifting and Carrying: Ability to lift and carry materials or equipment weighing up to 25 lbs. regularly and up to 50 lbs. with assistance.
- Physical Activities: Ability to perform tasks that require, walking, bending, reaching, crouching, kneeling, climb, squat, crawl, lift above shoulder, reach, and twist.
- Sitting and Standing: Prolonged sitting or standing required (in office, driving and/or at job sites). Regular alternating between sitting and standing
- Repetitive Motions: Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry).
- Machinery Operation: Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination.
- Visual Ability: requirement for clear vision (e.g., close work, computer use, eye coordination)
Working Conditions
Office Environment:
- Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers). May involve regular meetings, (in person or zoom) and collaboration with team members.
Field Environment:
- Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties. Duties may involve exposure to different weather conditions (sun, rain, snow, heat).
Hazardous Environments:
- Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE.
- Work after hours and weekends given our 24/7 business operations
Travel Requirements:
- May include travel to and from job sites, requiring the use of company vehicles. Possibility of attending out-of-town training or conferences.
