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Sam Bonner, Branch Manager
Samuel (Sam) Bonner was hired as a technician by Restoration Management Company in 2001. Celebrating 20 years with RMC this year, Sam knew he wanted a long term career with the company early on. The atmosphere was positive and everyone worked together for the betterment of the company. Chasing after a leadership role within the company, Sam obtained his IICRC certifications in water, mold, fire, and odor control accompanied by a HIPAA Certification to handle the restoration of confidential documents.
The combination of fieldwork and school work provided questions and answers for each other, so learning while in the field gave Sam the optimal experience. Through Sam’s education, striving to do his best, doing his job with integrity, and using teamwork to provide a quality service, he was able to move his way up in the company. “I am recent proof that buying in and working hard can amount to opportunities.” Within Sam Bonner’s time with RMC, Sam has held a variety of roles including Project Manager, Project Director, and his current role — Branch Manager of the RMC Orange County/Lake Forest office.
As the Branch Manager, Sam is the leader of a team of Project Managers, Project Coordinators, Supervisors, and Technicians that control 25% of Southern California. Sam is responsible for maintaining our relationships with existing clients while forging new partnerships with carriers, property managers, and other potential partners. As a leader, Sam develops his team by aggrandizing cohesion, delegating, and holding parties accountable. Responsibilities include hiring, coordinating the fleet, the branch budget, managing staff, personalities, company property, and promoting within this well-run company.
As the Orange County Branch Manager, Sam is most proud of his team. Together they have exceeded revenue goals in 2019 and 2020 during the height of the pandemic and he could not have done it without their help and contributions. Sam contributes his success to the support system within his team, his own personal career goals that he worked hard towards, and the constructive feedback that helped him become an active listener while he was at RMC.
Sean Wisdom, Director Commercial Solutions
Sean Wisdom joined Restoration Management Company in 2007 as a Branch Manager who was tasked with opening our Orange County office. Since opening this office, Sean has also opened our Los Angeles / Inland Empire office where he became the Regional Director for Southern California. In 2014, Sean was promoted to his current role — Director of Commercial Solutions. Taking the time to learn and understand all aspects of the business and how they relate to each other immensely helped Sean with his career growth. In the Restoration Industry, Sean has worked in IT, the accounting department, the call center, managed a vehicle fleet, and has held several different Operations and Sales and Management roles. Understanding how the different aspects of the business operate and how they work together has helped Sean to be able to relate to other people in the company and helped others in their journey to also be successful. Prior to RMC, Sean served as an Emergency Operations Controller in the Air Force.
Sean chose the Restoration industry after the military due its humanitarian aspects. He enjoyed the fast pace, how the day always looked different or changed last minute due to an emergency, and the ability to provide a service to customers and communities that are going through a challenging or difficult time. “If the people that I work with and around are successful then I know I’m going to be successful.” Sean is most proud of the team that he has been a part of building. Watching his team develop professionally and grow into new roles that support the company’s growth is what gave Sean his driving passion — recruiting people to join the RMC team who have the desire and drive to grow in the industry. For the last several years Sean has been studying leadership and received his certification to become a Leadership Development Coach. This certification granted him the skills and tools to help develop the up and coming leaders in Restoration Management Company.
Nathan Crissey
Tony Rubio is the Branch Manager of Restoration Management Company headquarters in Hayward, CA. Starting as a Shop Foreman 23 years ago, Tony has seen a variety of positions while at RMC including Lead Technician, Project Supervisor, Estimator, and Project Manager. Tony found his passion for the restoration industry when he was 26 years old. He enjoyed being a part of the fast paced and quick thinking industry and when he saw the vision and drive of Jon Takata, he realized he wanted to grow with RMC and see what opportunities the company could lead him to.
Tony came to the United States at only 5 years old and wasn’t sure what the US would have to offer him. He is very proud of the hard work that made him the successful Branch Manager that he is today, but most proud of the respect he has maintained with his peers and his staff. From PM’s, to Coordinators, to the Technicians — during his rise in the company he believed remaining humble in his position will always keep him close to his staff. “The most humble person at RMC is Jon Takata. I simply just follow his lead.” While at RMC, Tony has received “Branch Manager of the Year” and the “My Brother’s Keeper Safety Award”.
He attributes these awards and his rise in the company to his dedication and persistence when it came to the position, his ability to work hard and step out of his comfort zone in the areas he recognized he needed growth, and his ability to connect with his team and all others teams in the organization If a colleague was interested in a Branch Manager position, he would tell them to be willing to commit and dedicate yourself 100%, be sure to show interest in the position, but know you will need to work hard before it is time, and be able to listen and build relationships with those who are there to support you.
Frances Zoellner, VP Sales and Marketing
Frances Zoellner started with Restoration Management Company in 2017. Originally hired as Director of Corporate Relations, her hard work and dedication quickly propelled her to her current position — Vice President of Sales and Marketing.Frances is an accomplished Senior Executive with proven expertise in cultivating positive ecosystems that empower sellers to succeed. An authentic visionary, she demonstrates a proficiency in establishing positive environments for sales teams to thrive and feel empowered.
Frances consistently drives fundamental company culture changes, empowering others through the creation of new leadership roles. She fosters company-wide respect for the sales team and its contributions to revenue growth and overall business success. “I embrace the unique talents of the individual and encourage an ownership mentality among everyone.” Frances began her career in the Air Force, serving for 4 years active duty as rank E-4 and an additional 2 years in the reserves. While in the military, she learned true perseverance and vital leadership skills, which were the building blocks for her subsequent Executive roles.
Following that, Frances has had years of experience leading sales teams for major hotel, housing and property brands. With these skills she has been able to adapt and deliver across multiple competitive industries and marketplaces. As a consummate professional with the vision to overhaul administrative infrastructure, Frances collaborated across organizations to update and streamline sales and business operations. Her teams position our company for long-term growth in revenue and profitability. She resides in San Diego, CA with her husband and two dogs. Frances is an incredibly proud mother of two. She can be described by others as brave, bold, and innovative.
Read More about Liz, Branch Manager San Jose, CA
Liz was originally hired as a project coordinator, and worked as a coordinator for 2 years. As RMC grew, she was offered a position as a water project manager out of the Union City office to work the East Bay territory. During her time as a project manager for 8 years, she had a goal of refining her craft to be well-rounded in her title, capable of handling any type of loss RMC encountered.
This goal drove her to become certified with the IICRC in WRT, FSRT, ASD, AMRT, Smoke and Odor Removal, and to attain certifications as an asbestos building inspector and asbestos abatement supervisor. After showing true grit for the restoration industry, Liz was interviewed and awarded her current position as the Branch Manager for RMC’s San Jose, CA office. “I instantly fell in love with this company and loved what I was doing. Every day was so different with a different set of challenges and I loved that.”
In Liz’s career, she is most proud of the growth in San Jose. When she took the branch over in 2011, the branch only had two project managers and one coordinator. Today, it has grown to six project managers, three coordinators, and the branch’s revenue has more than tripled. Liz considers her biggest success being the development of others. With a love of working with people, gratification has come from coaching others and being able to identify those that want to excel and giving the tools to help them move up within the company.
As a Female Branch Manager in a mostly male dominated industry, Liz attributes her success to her competitiveness, her need for growth, hunger for taking on new challenges, and our Founder and President Jon Takata. In Liz’s early days of RMC, Liz stopped by a project and was surprised to see Jon on site with the crew where he would work alongside his employees all night covered in mud at a large water loss project. Watching Jon made Liz realize she wanted to do more than coordinate for him. Liz never intended to stay in Restoration, in fact she says the job fell into her lap after college. But after witnessing Jon’s passions, it excited and motivated her to put herself out there and to do more with RMC and the Industry as a whole.
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