The Call Center Administrator is responsible for accurately collecting information via fax, phone, and e-mail for all emergency and non-emergency service requests. Information is processed and dispatched promptly and efficiently. Works as a team answering incoming calls in a timely and courteous manner, directing them to the appropriate department and/or employee. Perform general clerical duties and tasks pertaining to Call Center. This position reports to the Call Center Manager.

Core responsibilities for this position include but are not limited to:

  • Accurately receiving and entering loss information into project tracking software and dispatch for scheduling
  • Processing loss related department transfers using the same software and dispatch procedures
  • Answering and routing general phone calls to appropriate department personnel
  • Updating insurance & billing information and additional changes on active projects, when applicable
  • Communicating and providing answering service with accurate after-hour instructions
  • Reviewing and maintaining after-hours call log for new job information and/or messages
  • Completing specialized reports in a timely manner
  • Setting up, testing and removing call forward feature on main line prior to start and end of day
  • Promptly processing incoming faxes and distributing to appropriate personnel
  • Effectively communicating with co-workers, management, clients, and customers
  • Establish and grown working relationship with our customers and clients
  • Provide reception support and relief performing related tasks and duties; On an as-needed basis, provide full reception coverage
  • Working independently on assignments and other tasks as directed by management